CX Agent (AI)

Location: Hybrid, based in Seoul, South Korea; authorization to work in Korea is required.

Company

hirify.global is an AI-powered language-learning product company building a conversation-first tutor for learners across multiple markets and languages.

What you will do

• Support users in Taiwan, Hong Kong, and Macau in Traditional Chinese through in-app chat, email, calls, and in-app reports.
• Resolve subscription, billing, refund, account, and application issues across the App Store, Google Play, and web payments.
• Investigate recurring issues, identify root causes, and escalate bugs to engineering with clear reproduction steps.
• Review Taiwan conversations handled by the AI agent, identify knowledge gaps, and improve it with articles, rules, and small code changes over time.
• Collaborate with the Taiwan team on campaigns, promotions, and user feedback.
• Share Taiwan user insights through Voice of the Customer reports and help conduct user interviews.

Requirements

• Native-level Mandarin as used in Taiwan and excellent written Traditional Chinese.
• Working-level business English for collaboration with the global team and internal documentation.
• At least 2 years of experience in customer support, operations, or another customer-facing role.
• Authorization to work in Korea and ability to work in a hybrid setup at the Seoul office.

Nice to have

• Conversational Korean for day-to-day collaboration with the Seoul team.
• Experience improving an AI agent, chatbot, or automation through prompts, knowledge articles, or rules.
• Experience with Git or GitHub, or AI coding tools such as Claude Code or Cursor, including small copy or configuration changes.
• Familiarity with subscription billing or in-app purchase flows.
• Experience with Intercom or a similar customer support platform.
• Comfort working with data, including spreadsheets or SQL.
• Written Cantonese for Hong Kong and Macau users.

Culture & Benefits

• Join a fast-growing company with product-market fit in its initial markets and recent Series C funding.
• Work in a tight-knit environment focused on craft, thoughtful hiring, continuous growth, and respectful collaboration.
• Work with a globally distributed organization serving more than 40 countries.
• Interact regularly with users and colleagues across offices in San Francisco, Ljubljana, Seoul, Tokyo, and Taipei, with opportunities to travel.
• Contribute to a product intended to help millions of people achieve their language-learning goals.