Service Reliability Engineer (Cloud and Batch Operations)

Location: Hybrid in BGC Taguig, Philippines, with 2–3 days per week onsite. 24/7 support shifts include weekends and holidays, primarily covering the APAC time zone, with flexibility for other shifts.

Company

hirify.global develops products and cloud platforms for the travel and airline industry.

What you will do

• Run and monitor scheduled batch jobs to ensure accurate and timely processing across hirify.global products and environments.
• Monitor critical cloud platform services, improve functional and technical observability, and reduce monitoring gaps and noise.
• Perform first-line investigation and triage of incidents, coordinate recovery, execute documented procedures, and support root-cause follow-up.
• Automate repetitive operational and recovery activities using scripting, configuration tools, and standardized workflows.
• Onboard services into CPF by assessing monitoring, access, operational scenarios, escalation paths, and recovery capabilities.
• Contribute to operational maturity assessments, governance, and standards for monitoring, incident response, recovery, and readiness.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
• At least 2–3 years of experience in a similar role, including batch operations and frontline alert and incident services.
• Basic knowledge of Linux, Unix, or Windows systems and networking, or willingness to build this expertise.
• Familiarity with basic DevOps, cloud concepts, and batch processing tools such as Control-M, BMC, or SFTP.
• Skills in problem and incident handling, primarily P1 and P2 cases, technical documentation, and technical investigations.
• Experience using WinApproach or ServiceNow.
• Strong collaboration, problem-solving, and communication skills, with the ability to prioritize tasks and adapt to evolving operational requirements.
• Willingness to work in a hybrid setup with 2–3 days per week onsite in BGC Taguig and to cover 24/7 support shifts, including weekends and holidays.

Nice to have

• Understanding of the travel or airline industry.
• Interest or experience in Linux troubleshooting; cloud and container platforms such as Kubernetes or OpenShift; monitoring tools such as Grafana, Prometheus, or Splunk; CI/CD and DevOps principles; automation and scripting; incident and problem management; GitOps; and deployment automation.

Culture & Benefits

• Commitment to diversity, inclusion, belonging, and fair treatment.
• Equal opportunity employment and an accessible recruitment process.
• Recruitment communications are provided through official hirify.global channels, and candidates are not charged recruitment fees.