Manager, Saver Services (Fintech)

Location: Hybrid role based in either the Austin or Scottsdale office, with access to collaborative offices in Midtown Manhattan, Austin, King of Prussia, and Scottsdale.

Base salary: $80,000–$90,000 per year, plus eligibility for the Company Bonus Pool and new hire equity. Salary bands may differ based on the final hiring location.

Company

hirify.global is a financial technology platform supporting retirement, education, healthcare, emergency, disability, and student loan savings products across the United States.

What you will do

• Lead, mentor, and develop a hybrid team of 12–15 client service professionals.
• Set performance expectations and track response times, quality assurance, and client satisfaction metrics.
• Oversee timely, accurate, and empathetic support through email, chat, and phone, including plan documents and distribution requests.
• Monitor quality control and regulatory-standard adherence while handling escalations and complex client issues.
• Analyze inquiry trends, improve workflows, reduce response times, and increase client satisfaction.
• Collaborate with product and operations teams to improve service delivery and the client experience.

Requirements

• 3+ years of experience in customer service, client support, or operations, including at least 1–2 years in a leadership or management role.
• Strong verbal and written communication skills, including the ability to coach others in effective client interactions.
• Proven experience leading high-performing teams in a fast-paced, client-facing environment.
• Strong problem-solving skills and the ability to analyze data and make informed decisions.
• Ability to adapt to a rapidly evolving business environment and drive positive change.

Nice to have

• Experience with helpdesk and CRM platforms such as Zendesk or Jira.

Culture & Benefits

• Hybrid work model with access to collaborative offices.
• Comprehensive health benefits and generous time off.
• Employee Wellbeing Committee and focus on employee wellbeing.
• Competitive 401(k) plan.
• Company Bonus Pool eligibility and potential new hire equity.

Hiring process

• One or two introductory conversations about the candidate’s background, interests, and goals.
• Role-dependent skills or experience assessment, followed by a virtual or in-person interview panel.
• Reference checks with a current or former manager and a peer before an offer.