Senior Principal Architect, Client Engagement Platforms

Location: Henley-on-Thames, Oxfordshire, United Kingdom; hybrid workplace model with at least four full days each week in the advertised office.

Company

hirify.global is a global investment management firm providing investment strategies and vehicles to clients worldwide.

What you will do

• Define target-state architecture, reference architectures, design principles, technology roadmaps, and strategic capabilities across CRM, Marketing Automation, client servicing, digital engagement, data, and AI-enabled platforms.
• Lead the assessment, evolution, modernisation, and integration of the client engagement technology ecosystem to improve scalability, resilience, security, and business agility.
• Develop composable, API-first, event-driven, microservices-based, and cloud-native architecture strategies.
• Evaluate and adopt AI-powered capabilities for client engagement, workflow automation, personalisation, content delivery, and productivity.
• Partner with senior stakeholders across Distribution, Marketing, Technology, Data, and Operations to translate objectives into technology capabilities and investment priorities.
• Establish architecture governance, technology standards, security and compliance guardrails, vendor strategies, and technical direction for major transformation initiatives.

Requirements

• Extensive experience in enterprise architecture, solution architecture, or technology strategy within large, complex organisations.
• Significant experience shaping and delivering client engagement, CRM, Marketing Automation, and digital platform capabilities.
• Proven success defining technology roadmaps, target-state architectures, and strategic transformation initiatives with broad organisational impact.
• Experience influencing senior executives, guiding technology investment decisions, leading large-scale platform modernisation, cloud transformation, and integration initiatives.
• Strong experience managing complex stakeholder relationships, strategic vendors, and technology partnerships.
• Experience applying data, analytics, and AI capabilities to improve client engagement, operational efficiency, and business outcomes.
• Deep knowledge of CRM platforms, Marketing Automation, client lifecycle management, client engagement technologies, enterprise integration, identity and access management, data architecture, and customer data platforms.
• Knowledge of composable architecture, API-first design, event-driven architecture, microservices, cloud-native platforms, and cloud modernisation across AWS, Azure, or equivalent providers.
• Knowledge of AI and automation technologies, technology governance, architecture review processes, risk management, and regulatory considerations in financial services.
• Experience with business-case development, technology investment planning, and strategic roadmap execution.
• Degree in Computer Science, Information Technology, Engineering, or a related discipline, or equivalent practical experience.
• Strategic thinking, exceptional communication, strong commercial awareness, business acumen, collaboration skills, and the ability to influence stakeholders and build consensus.
• Ability to operate in ambiguity, evaluate emerging technologies, define future-state capabilities, anticipate objections, and maintain accountability for architectural quality and continuous improvement.

Nice to have

• Relevant architecture certifications such as TOGAF, cloud architecture certifications, or equivalent.
• Additional certifications in CRM, Marketing Automation, cloud platforms, AI technologies, or enterprise architecture.

Culture & Benefits

• Company-provided healthcare, income protection, life insurance, health and wellness benefits, and generous pension provisions.
• Competitive annual leave allowance, enhanced parental leave, and volunteering days.
• Flexible working options within the advertised hybrid workplace model.
• Inclusive working environment with support for candidates requiring adjustments during recruitment.
• Opportunities to contribute to charitable initiatives and environmental, social, and governance investing.