Senior Site Reliability Engineer

Location: Miami, United States; hybrid work with 3 days in the office per week.

Company

hirify.global is an AI-powered security and IT platform that unifies identity and access, endpoint security and management, and compliance automation.

What you will do

• Lead the incident lifecycle, including detection, triage, communication, mitigation, resolution, and post-incident reviews.
• Define and maintain severity models, escalation paths, on-call expectations, runbooks, and playbooks.
• Facilitate blameless postmortems, track remediation work, and reduce repeat incidents.
• Establish organization-wide Datadog standards for metrics, logs, traces, naming, cardinality, retention, and sampling.
• Define and drive adoption of SLIs, SLOs, and error budgets, while helping teams own their observability practices.
• Mentor engineers and contribute to capacity planning, chaos or game-day exercises, reliability reviews, and cross-team tooling alignment.

Requirements

• 5+ years of experience in SRE, production engineering, or equivalent, including on-call responsibility for customer-facing systems.
• Proven experience running or significantly improving incident response processes or tooling in a distributed systems environment.
• Deep hands-on Datadog experience, including dashboards, monitors, instrumentation standards, and metrics, logging, and tracing at scale.
• Production experience defining SLOs, SLIs, and error budget policies, and working with teams to codify reliability metrics.
• Strong understanding of Linux, networking, distributed-systems failure modes, and cloud or hybrid infrastructure, including Kubernetes, load balancers, databases, and queues.
• Proficiency in Go, Python, or a similar language for tooling and automation, with familiarity with infrastructure-as-code concepts such as Terraform.
• Clear written and verbal communication, including facilitating high-pressure incident discussions and postmortems.
• Experience influencing without direct authority and driving adoption across engineering teams.

Nice to have

• Experience with OpenTelemetry or similar vendor-neutral instrumentation strategies.
• Familiarity with PagerDuty, Incident.io, Opsgenie, Statuspage, or similar incident-management and external-communications tools.
• Experience in a hyper-growth startup or regulated, high-compliance environment.
• Contributions to internal developer platforms or shared reliability tooling.

Culture & Benefits

• Hybrid work environment with 3 days in the office per week.
• Medical, dental, and vision coverage for employees and dependents, with 100% coverage stated.
• 401(k) with a 4% company match, equity for full-time employees, and 20 days of PTO.
• Paid parental leave of up to 16 weeks, paid family and medical leave, and fertility benefits.
• Mental health benefits, an in-office lunch stipend, onsite fitness center, free parking, wellness week, and employee discounts.
• Inclusive workplace focused on diverse perspectives and equal opportunity.