Technical Product Manager - Guest Experience

Location: Abu Dhabi, United Arab Emirates; full-time onsite role

Company

hirify.global is the UAE’s national airline, operating a global aviation network from its Abu Dhabi hub.

What you will do

• Own the planning, execution, monitoring, and delivery of technology projects across Guest Experience, including contact centre, complaints management, guest communication, and the travel journey.
• Translate operational business requirements into technical solutions in collaboration with enterprise architects, developers, and third-party vendors.
• Manage project scope, technical dependencies, operational risks, delivery roadblocks, budgets, and operational continuity.
• Ensure technology changes comply with corporate governance, cybersecurity policies, and aviation regulatory requirements.
• Coordinate with DevOps, Data Engineering, Network Security, and Guest Experience stakeholders.
• Prepare change records, release plans, deployment readiness assessments, project updates, risk reports, and executive-level status reporting; manage deployments through the Route to LIVE process and support ITSM/ITIL change, incident, and release management.

Requirements

• Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related field.
• Minimum 5 years of experience in the aviation industry or guest experience field.
• Experience working within IT governance, change management, and regulatory environments.
• Understanding of cloud technologies, APIs, and modern enterprise architectures.
• Proficiency with JIRA, Confluence, Power BI, Smartsheet, and related delivery tools.
• Strong stakeholder management, communication, and problem-solving skills.

Nice to have

• SAFe, PMP, PRINCE2, or similar certifications.

Culture & Benefits

• Work within the Digital Technology & Innovation Division.
• Contribute to the Journey 2030 ambition to expand the airline’s fleet and network.
• Work from the Abu Dhabi hub within a global aviation environment connecting people across continents and cultures.