Product Technical Support Analyst (Fintech)

Location: SRB BELG 136B FLR2, Serbia; hybrid work with work from home 2 days a week; regular weekend on-call coverage and occasional out-of-hours support are required.

Company

hirify.global provides technology for payments, banking, and investment services.

What you will do

• Act as the primary technical support contact for clients and production environments.
• Own incidents, service requests, and escalations through investigation, remediation, and validation.
• Troubleshoot applications, Microsoft SQL Server, Windows services, interfaces, infrastructure, batch processing, scheduled jobs, data workflows, and connectivity issues using logs, queries, and operational tools.
• Coordinate resolution across Product Support, Operations, Infrastructure, Network, Database, and Development teams, and communicate technical findings and progress to clients and stakeholders.
• Contribute to root cause analysis, monitoring improvements, preventative actions, knowledge base articles, and runbooks.
• Support maintenance, releases, disaster recovery, production changes, and technical validation, including weekend on-call and critical-incident support.

Requirements

• Strong experience supporting enterprise applications, production environments, or financial software.
• Ability to progress technical investigations independently, manage competing priorities, and collaborate across globally distributed teams.
• Hands-on Microsoft SQL Server experience, including T-SQL, SQL Server Management Studio, SQL Agent jobs, and investigation of blocking and performance issues.
• Practical knowledge of Windows Server, services, event logs, scheduled tasks, and system-resource troubleshooting.
• Understanding of .NET-based and web-hosted enterprise applications, including IIS.
• Knowledge of networking concepts including TCP/IP, DNS, ports, firewalls, and connectivity diagnostics.
• Strong troubleshooting skills across application, database, and infrastructure layers, plus experience investigating production incidents, reviewing logs, and performing structured root cause analysis.
• Strong English communication skills with the ability to explain technical issues clearly to clients and stakeholders.

Nice to have

• Experience in financial services, banking, capital markets, or credit risk.
• Experience supporting risk-management, hosted, SaaS, or managed-service platforms.
• Knowledge of disaster recovery, failover, batch processing, and resilience testing.
• Experience using PowerShell or Python for diagnostics, routine-check automation, and operational efficiency.
• Familiarity with XML and JSON data formats and their use in application interfaces.
• Exposure to Citrix, VMware, AWS, clustering, or load-balancing technologies.

Culture & Benefits

• Collaborative, flexible, and respectful work environment.
• Competitive salary and a benefits package supporting lifestyle and wellbeing.
• Private healthcare and 27 days of vacation.
• Hybrid work with the option to work from home 2 days a week.
• Varied and challenging work supporting technical skill development.