Account Development Manager (Publishing)

Location: Kuala Lumpur, Malaysia; hybrid working, based in the Kuala Lumpur office with regular commuting required. Frequent travel across Southeast Asia is required. Applicants must have the legal right to work in Malaysia.

Company

Global research publisher providing technology-enabled journals, books, products, platforms, and services for researchers, health professionals, and educators.

What you will do

• Develop and execute annual account-development plans for Southeast Asia in partnership with licensing managers and regional sales teams.
• Manage post-sales engagement for institutional accounts through visits, virtual meetings, account reviews, and follow-up on customer needs.
• Monitor usage, denials, publication activity, market penetration, customer satisfaction, web analytics, and account data to identify risks and growth opportunities.
• Build senior-level relationships with academic institutions, research organizations, government agencies, consortia, and other strategic accounts.
• Design and deliver customer onboarding, training, workshops, product demonstrations, presentations, business reviews, and engagement activities.
• Support Transformative Agreement onboarding, cross-selling and upselling opportunities, customer events, branding initiatives, trade shows, conferences, and market-development activities.

Requirements

• Minimum 5 years of experience in sales, marketing, account development, customer engagement, or a related role within the electronic publishing, software, or internet industry.
• Creative, organized, proactive, and self-motivated, with excellent communication and relationship-building skills.
• Ability to work independently, manage multiple priorities, and adapt to changing deadlines and business needs.
• Strong project-management skills and experience leading initiatives to successful outcomes.
• Analytical mindset with the ability to interpret data and identify customer growth and engagement opportunities.
• Fluent written and spoken English.
• Willingness and ability to travel frequently across the region.
• Bachelor's degree in Marketing, Business, Communications, or a related field.
• Legal right to work in Malaysia and ability to commute regularly to the Kuala Lumpur office.

Nice to have

• Experience working with libraries, academic institutions, or scientific publishing.
• Proficiency in Bahasa Malaysia or Thai.

Culture & Benefits

• Work in a research-publishing environment supporting knowledge sharing and open research.
• Collaborate with regional sales, customer engagement, marketing, editorial, publishing, and solution-specialist teams.
• Participate in customer events, thought-leadership activities, trade shows, conferences, and market-development initiatives across Southeast Asia.
• Inclusive environment supporting diverse perspectives and workplace accommodations.