Creative Operations Manager (AI)

Location: San Francisco, CA; hybrid work model with 3 days in the office per week. Relocation assistance is offered to new employees.

Base salary: $189K–$265K annually, plus equity, performance-related bonuses for eligible employees, and benefits.

Company

OpenAI is an AI research and deployment company developing products intended to ensure that general-purpose artificial intelligence benefits humanity.

What you will do

• Build and manage the end-to-end paid creative operating system, covering intake, briefing, production, asset delivery, approvals, trafficking, launches, reporting, and iteration.
• Connect Creative, Brand, Growth Marketing, agencies, and production partners while maintaining clear priorities, timelines, and approvals.
• Develop creative testing roadmaps, briefs, hypotheses, test plans, and success metrics from campaign goals, audience insights, and performance data.
• Maintain asset libraries, production calendars, naming conventions, tagging, version control, specifications, and documentation.
• Track creative test results, document learnings, and identify improvements and follow-up tests with Growth Marketing and Creative.
• Improve workflows, templates, reporting, and automation to increase throughput, reduce errors, and improve paid marketing operations.

Requirements

• 7+ years of experience in creative operations, growth or performance marketing, integrated marketing, or a related role supporting paid marketing programs.
• Exceptional attention to detail and operational rigor, with experience owning high-precision work in creative or campaign operations.
• Experience building or improving creative production workflows, project trackers, asset libraries, approval processes, and execution systems.
• Hands-on familiarity with major paid advertising platforms such as Meta, Google, TikTok, YouTube, Reddit, or LinkedIn, including campaign trafficking, asset requirements, and launch QA.
• Working knowledge of marketing tracking and measurement, including UTMs, pixels, conversion events, platform reporting, and basic campaign or creative performance analysis.
• Strong project management and organizational skills, including managing multiple deadlines, aligning stakeholders, surfacing risks early, and following through on details.
• Clear written and verbal communication, strong cross-functional collaboration skills, and the ability to turn growth priorities into actionable briefs, testing plans, and next steps.
• Comfort working in a fast-moving environment and a proactive, resourceful approach to problem solving.

Nice to have

• Experience with billing, invoicing, vendor management, or workflow automation.

Culture & Benefits

• Hybrid work with three office days per week and relocation assistance for eligible new employees.
• Medical, dental, and vision insurance, with employer contributions to Health Savings Accounts.
• 401(k) retirement plan with employer match, paid parental and caregiver leave, paid time off, paid holidays, and paid sick or safe time.
• Mental health and wellness support, employer-paid basic life and disability coverage, and an annual learning and development stipend.
• Daily office meals, eligible meal delivery credits, commuter benefits, and additional possible taxable fringe benefits.

Hiring process

• Additional benefits details are provided during the hiring process.
• Background checks are administered in accordance with applicable law for US-based candidates.