Customer Support Executive

Location: Fully remote in the United States; Monday–Friday, 10AM–7PM EST.

Company

hirify.global is a global B2B diamond and gemstone marketplace connecting jewelry retailers with competitive suppliers while reducing inventory risks and improving supply-chain efficiency.

What you will do

• Answer customer inquiries through live chat, WhatsApp, and email.
• Resolve day-to-day client issues involving logistics, orders, and website bugs.
• Ensure swift response times and prioritize customer satisfaction.
• Collaborate cross-functionally to address the root causes of customer issues.
• Represent the customer internally and contribute to team and personal KPI improvement.
• Adapt to product releases and changing priorities in a fast-paced scale-up environment.

Requirements

• At least 2 years of experience in online customer support, including live chat and calls.
• Customer-first mindset and full ownership of customer issues.
• Strong organization and ability to multitask across different platforms.
• Proactive, forward-thinking, and assertive approach.
• Ability to act as the voice of the customer in internal communication.
• Excellent cross-functional collaboration skills.

Nice to have

• Zendesk experience.
• Native or full professional proficiency in Spanish or French.

Culture & Benefits

• Collaborative, low-hierarchy, high-growth environment with opportunities for professional development and learning.
• Autonomy to own projects, set personal and team KPIs, and measure impact.
• Intellectually challenging work supporting hirify.global’s growth and scalability.
• Full-time, fixed-term employment for 6 months with an immediate start.
• Fully remote work in the United States; visa sponsorship is not available.

Hiring process

• Submit a CV and application in English for review by the international Talent Acquisition Team.