Senior Live Ops Producer (Gaming)

Location: Based at Roblox headquarters in San Mateo, California; onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday.

Salary: $141,990–$178,850 USD base pay annually. Full-time employees are also eligible for equity compensation and benefits.

Company

Roblox operates a platform for creating and experiencing 3D immersive digital experiences, with Roblox Live focused on music, entertainment, culture, creator moments, and live events.

What you will do

• Build production and launch-readiness plans, including milestones, integration deadlines, test plans, launch criteria, and dependencies.
• Coordinate rehearsals and QA, performance, security, policy, localization, and support reviews; track issues and make go/no-go recommendations.
• Run event launch sequences across hubs, participating experiences, content drops, rewards, and player entry points.
• Lead war rooms, monitoring, incident priorities, escalation paths, release timing, hotfixes, pauses, and recovery during live events.
• Monitor event health, reward delivery, player reports, telemetry, and sentiment; coordinate fixes and player remediation.
• Act as the primary operational contact for studios and developers while maintaining checklists, incident procedures, runbooks, and post-event improvements.

Requirements

• 7+ years of experience in game production, live operations, or live event production, including significant experience with a live-service game or recurring content calendar.
• Direct experience launching and operating in-game events, seasons, or content drops, with ownership of readiness reviews and release sequencing.
• Experience leading live incident response and making timely decisions with incomplete information, including coordinating hotfixes and recovery.
• Experience managing delivery and communications with external studios, developers, or production partners.
• Working knowledge of progression, virtual economies, and reward pipelines, including eligibility and award-delivery validation.
• Fluency with event telemetry and player feedback, with the ability to turn operational signals into clear priorities.
• Strong written communication and production discipline, including experience with Jira, Airtable, Asana, or equivalent tools.

Nice to have

• Familiarity with Roblox development workflows, avatar items, and Roblox player and creator communities.
• Experience producing live broadcasts, in-game performances, or creator- and influencer-led programming.
• Experience with competitive events, winner validation, or exploit response.
• Experience operating for a global audience or building launch and incident runbooks from scratch.

Culture & Benefits

• Work with a small, fast-moving Roblox Live team focused on live experiences and creator partnerships.
• Collaborate across studios, developers, engineering, marketing, design, data science, support, community, security, and legal teams.
• Planned operational coverage includes evenings, weekends, and holidays due to the global event calendar.
• Full-time employees are eligible for equity compensation and company benefits.
• Roblox provides equal employment opportunities and reasonable accommodations during the recruiting process.