Client Support Specialist II (Mortgage)

Location: Remote in the United States

Salary: $47,130–$68,400 per year

Company

hirify.global provides mortgage-related products supported by a client support function.

What you will do

• Serve as the first line of defense for client issues and incoming inquiries related to hirify.global mortgage products.
• Document client interactions in case management systems and provide updates on ongoing resolutions.
• Resolve customer concerns using established methods, judgment, and basic decision-making authority.
• Coordinate with internal departments, manage escalations, and follow issues through to completion.
• Help develop support delivery strategies, escalation procedures, and training, while mentoring Client Support Specialist I associates.
• Provide product and service information and fill in for a supervisor during staff or customer meetings when needed.

Requirements

• Prior technical support and/or customer service experience is required.
• Solid interpersonal, written, and verbal communication skills are required.
• Self-motivation, strong organization, and careful attention to detail.

Nice to have

• Bachelor’s degree from an accredited college or university in a software-related field, or equivalent technical experience.
• Current major GPA of 3.0 or higher.
• Familiarity with credit application, loan, underwriting, and credit-scoring processes.

Culture & Benefits

• Remote work.
• Medical, dental, vision, life, and disability insurance coverage.
• Flexible paid time off and paid holidays.
• 401(k) plan with company match.
• Background check, credit check, and drug test are part of the offer process.