Senior Manager, Scaled Detection & Enforcement, Trust & Safety

Location: Hybrid role based within commutable distance of the Brooklyn office, with attendance once or twice per week; remote candidates outside the commuting distance may be considered case by case with occasional office travel.

Salary: Geo-1 USD 162,000–219,000 annual; Geo-2 USD 145,000–197,000 annual.

Company

Global marketplace for unique and creative goods, building tools and technologies that connect entrepreneurs with buyers worldwide.

What you will do

• Lead, mentor, and coach a distributed team responsible for detecting and removing policy-violating content and behaviors.
• Shape and implement short- and long-term proactive abuse mitigation strategies, labeling operations, and feedback loops.
• Collaborate with Policy, Product, Engineering, Vendor Operations, and Analytics partners to improve detection systems and automation.
• Identify and investigate emerging abuse trends, analyze root causes, conduct risk assessments, and implement mitigation steps.
• Resolve critical issues involving potential legal, regulatory, and reputational risks, including occasional weekend customer issues.
• Improve operational performance metrics while handling potentially graphic, sensitive, and offensive content.

Requirements

• 7+ years of experience in scaled policy enforcement, machine learning operations, labeling strategy, and content abuse detection within Trust and Safety, technology, or online platform sectors.
• 3+ years of team management experience, with the ability to mentor and develop high-performing teams.
• Strong problem-solving and analytical abilities, with a record of delivering operational improvements and solving complex problems.
• Technical proficiency in SQL and AI prompting.
• Experience gathering requirements, explaining models, and iterating on improvements with diverse partners remotely and across geographies.
• Excellent communication, cross-functional engagement, influence, and collaboration skills, including in high-stakes situations.

Culture & Benefits

• Hybrid work with regular collaboration from the Brooklyn office and case-by-case consideration for remote candidates outside commuting distance.
• Equity package and annual performance bonus in addition to base salary.
• Competitive benefits supporting employees and their families.
• Inclusive workplace focused on diversity, equity, and belonging.
• Visa sponsorship is supported, although availability may be limited to certain roles and skills.

Hiring process

• Submit a resume; a cover letter may be included.
• Workplace accommodations are available throughout the interview and hiring process.