Customer Education Trainer (Virtual, SaaS)

Location: Toronto, Canada; remote options available across Canada

Annual base salary: 80,000.00–105,000.00 CAD

Company

hirify.global provides SaaS solutions for sales performance management, revenue optimization, analytics, and incentive compensation.

What you will do

• Deliver virtual instructor-led training sessions, webinars, and customer learning experiences focused on hirify.global products and best practices.
• Partner with instructional designers and subject matter experts to develop, maintain, and improve customer enablement programs and curricula.
• Translate complex product concepts into practical, customer-focused learning experiences that support adoption and business outcomes.
• Design and recommend new learning programs, formats, and educational resources based on customer needs, product evolution, and learner feedback.
• Analyze participant feedback, learning effectiveness, and training metrics to improve program quality and customer outcomes.
• Mentor facilitators, develop training standards, collaborate with Product, Support, Enablement, and Customer Success teams, and evaluate technologies including Generative AI solutions.

Requirements

• 6+ years of experience in technical training, customer enablement, instructional delivery, learning and development, or a related customer-facing education role.
• Experience delivering virtual instructor-led training and facilitating engaging learning experiences for professional audiences.
• Strong understanding of enterprise software, SaaS solutions, analytics platforms, incentive compensation systems, or related technologies.
• Ability to simplify technical concepts and translate them into practical, learner-friendly content and experiences.
• Experience using learning technologies such as Zoom, Docebo, Zuddl, Kahoot, or similar virtual learning and LMS platforms.
• Knowledge of adult learning principles, instructional design concepts, and facilitation best practices.
• Experience leading cross-functional initiatives, collaborating with stakeholders, and influencing learning strategy without direct authority.
• Strong communication, presentation, organizational, and stakeholder management skills.

Culture & Benefits

• Remote and hybrid options are available across most regions.
• Comprehensive medical, dental, and vision coverage tailored to local needs.
• PTO, public holidays, and dedicated volunteer days.
• Ignite Days for learning, skill development, and professional growth.
• Retirement plans, tuition assistance, and professional development support.
• Diverse, collaborative, and innovative working environment.

Hiring process

• Candidate qualifications and market data are assessed during the interview process.
• Artificial intelligence tools assist with candidate screening and assessment, complementing human decision-making.