Senior Program Manager (AI)

Location: Dublin, Ireland; hybrid work with employees expected to be in the office at least three days per week.

Company

hirify.global, now part of Salesforce, develops Fin, an AI customer agent that provides automated customer support across service, sales, and ecommerce.

What you will do

• Partner with company leadership to drive Fin's highest-priority initiatives, company objectives, and critical cross-functional programs.
• Step into complex, ambiguous, and fast-moving business areas, identify what needs to happen, and take ownership of progress.
• Define program priorities, outcomes, ownership, execution plans, and effective ways of working.
• Analyze business challenges, open questions, trade-offs, performance data, risks, blockers, and dependencies to support informed decisions.
• Build trusted relationships with senior leaders and cross-functional teams, communicate progress and recommendations, and challenge assumptions when needed.
• Identify and implement practical, scalable improvements that make Fin's teams more effective.

Requirements

• 7+ years of experience in program management, business operations, or similar roles, with a track record of delivering complex, cross-functional projects and programs.
• Strong generalist ability to understand unfamiliar business problems, connect information across functions, and identify the actions needed to move work forward.
• Excellent operational judgment, combining strategic thinking with hands-on execution.
• Experience working directly with senior leaders and executives, building credibility, influencing decisions, and constructively challenging thinking.
• High ownership and accountability, with the ability to independently drive multiple high-priority initiatives in an ambiguous, fast-paced environment.
• Strong business acumen and confidence using data to understand problems, evaluate trade-offs, identify opportunities, and make recommendations.
• Proactive, resourceful, and solutions-oriented approach, with experience navigating complexity, unblocking teams, and driving work through completion.
• Excellent communication skills, including clarifying complex topics, facilitating productive discussions, and adapting communication for different audiences, including executive leadership.

Nice to have

• Experience in B2B SaaS.

Culture & Benefits

• Hybrid work policy combining in-person collaboration with flexibility to work from home.
• Benefits and resources supporting health, wellbeing, family, time away from work, and financial security.
• Open and accepting work environment focused on collaboration, inclusion, and company values.
• Equal opportunity and non-discrimination policies covering employees and applicants.