Customer Lifecycle Specialist

Location: Oslo, Norway; onsite. This is an 18-month parental leave cover engagement.

Company

hirify.global owns Norwegian financial daily Dagens Næringsliv and other specialist publications with a global reach.

What you will do

• Build and improve customer journeys in the Marketing Automation platform across the full customer lifecycle.
• Set up multichannel communications across email, in-app/in-product, push and SMS for consistent, well-timed experiences across brands.
• Use data and segmentation to personalize onboarding content and timing for different customer groups.
• Monitor journey performance, run tests and convert results into improvements.
• Ensure quality assurance and GDPR-compliant execution across automated flows.
• Collaborate with data and analytics and product and tech colleagues to deliver high-quality, testable communications; report to the Head of Customer Value Optimization.

Requirements

• Experience designing and configuring end-to-end customer journeys from build through QA to live monitoring.
• Hands-on experience with Braze, Message Gears, Adobe or a similar Marketing Automation/CRM platform, including journey building, triggers, segmentation and testing.
• Commercial and analytical mindset, with the ability to read KPIs and connect journey performance to revenue impact.
• Structured, detail-oriented and able to work independently.

Nice to have

• Experience in a subscription business.

Culture & Benefits

• Equal opportunities employer committed to diversity and inclusion.
• Independent journalism and an ambitious growth strategy.
• ID checks and right-to-work checks are part of the recruitment process; a full background check may be conducted when necessary, with prior notice.

Hiring process

• Applications are reviewed after the 8 November 2026 deadline.
• ID and right-to-work checks are conducted during recruitment, with additional background checks where necessary.