Head of Commercial Operations (iGaming)

Location: Varna, Bulgaria, hybrid; remote candidates may be based in Sofia with regular travel to Varna for onsite team work.

Company

hirify.global is a sports and gaming marketing company building player experiences, with more than 20 years of experience and over 600 employees across 22+ countries.

What you will do

• Lead Account Operations and Commercial Operations, including partner onboarding, ongoing account operations, commercial tooling, merchandising, and optimisation.
• Build and improve the partner journey from commercial opportunity through onboarding to revenue, reducing friction and accelerating time-to-value.
• Optimise placement, visibility, and performance across the portfolio using data, testing, and commercial insight to unlock incremental revenue.
• Simplify and standardise processes, ownership, governance, and ways of working to support business growth.
• Use data, automation, AI, and commercial tooling to reduce manual work, improve workflows, and strengthen decision-making.
• Partner with Commercial, Marketing, and other teams to execute launches, promotions, and initiatives, while developing a high-performing operations team.

Requirements

• Significant experience leading Commercial Operations, Revenue Operations, Partner Operations, or a similar function in a fast-paced, commercially driven business.
• Strong commercial mindset with an understanding of how operational decisions affect revenue, partner performance, and customer experience.
• Proven experience improving and scaling operational processes, including simplifying complex or manual ways of working.
• Strong experience using data, systems, and commercial tooling to improve performance, with an interest in automation and AI for operational workflows.
• Ability to operate strategically while remaining close to execution, setting direction, solving problems, and driving delivery.
• Strong leadership and stakeholder management skills, including bringing teams together, challenging constructively, and creating accountability across functions.

Culture & Benefits

• Smart colleagues and development opportunities at all levels.
• Tailored flexibility to support work-life balance.
• Annual discretionary bonus.
• Paid annual leave plus an additional company break between Christmas and New Year.
• Global hirify.global events and global benefits alongside local perks.

Hiring process

• 30-minute initial conversation with a Talent Partner via Zoom.
• 60-minute Hiring Manager interview focused on experience, leadership approach, and relevant impact.
• Take-home task followed by a 60-minute presentation and discussion.
• 60-minute final interview with senior stakeholders.