Instructor & Customer Success Manager (UAS)

Location: Lviv, Ukraine; hybrid workplace. International travel of up to 50% is required, including extended deployments when necessary.

Company

hirify.global is a venture-backed defense-tech company developing intelligent systems, including Hivemind autonomy software, V-BAT and X-BAT aircraft, and simulation and synthetic-reality technologies.

What you will do

• Lead, develop, and mentor customer training professionals and UAV instructors, including priorities, performance expectations, staffing plans, and professional-development pathways.
• Oversee classroom, simulator, flight, maintenance, and scenario-based training that prepares customers to safely operate, maintain, deploy, and employ hirify.global systems.
• Develop and standardize curricula, lesson plans, lecture materials, simulator scenarios, practical exercises, assessments, and supporting documentation.
• Maintain instructor qualifications, training records, course materials, program metrics, instructional quality, and continuous evaluation processes.
• Coordinate training schedules, aircraft, simulators, facilities, airspace, frequency management, personnel, and other operational resources while communicating with customers and partner-force leadership.
• Collaborate with engineering, product, design, flight operations, business development, and sales teams on feedback, demonstrations, product testing, field evaluations, new-product releases, and training improvements.

Requirements

• Bachelor’s degree or an equivalent combination of education and relevant experience.
• At least 5 years of experience in technical, aviation, military, or UAS training, including at least 2 years leading instructors, training teams, or comparable operational teams.
• Experience developing and delivering classroom, simulator, flight, maintenance, or scenario-based instruction.
• Working knowledge of UAS operations, flight and mission planning, aviation safety, and training operations.
• Ability and willingness to travel internationally up to 50%, including extended periods when required.
• Strong written, verbal, presentation, and interpersonal communication skills; fluent Ukrainian.
• Ability to communicate complex technical and operational information to audiences with varying levels of experience.
• Experience managing multiple training events, resources, schedules, and customer requirements in a dynamic environment.
• Logical problem-solving ability, with focus on safety, learning outcomes, customer success, cross-functional collaboration, and operational detail.

Nice to have

• Graduate degree in education, instructional design, aviation, engineering, business, or a related field.
• Significant UAS experience as a pilot in command, instructor, maintainer, or mission operator, including more than 1,000 hours of UAS pilot-in-command experience.
• Experience instructing or operating Group 1–3 UAS; tactical field experience and knowledge of small-unit tactics.
• Former Ukrainian military service or comparable defense-sector experience, with knowledge of the Ukrainian Ministry of Defense, allied defense organizations, and international partner-force environments.
• Prior overseas training or operational experience and experience managing training programs for international customers across cultural and language differences.
• Experience with PowerPoint, Prezi, Beautiful.ai, Camtasia, or comparable content-authoring and presentation tools, as well as learning-management and online training tools.
• Experience supporting product demonstrations, new-product testing, curriculum validation, or fielding emerging technologies.

Culture & Benefits

• Hybrid work arrangement in Lviv with an international EOR employment model.
• Comprehensive total rewards package aligned with the country office location.
• Work across domestic and international environments with customers, partner forces, engineering, product, flight operations, and business development teams.
• Training activities must comply with company policies, safety requirements, security procedures, aviation regulations, and customer expectations.