Care Specialist (AI)

Location: Toronto, Ontario, Canada; hybrid with approximately four days per week in person. Must be able to work from Toronto or relocate to Toronto.

Compensation: Competitive salary, equity, and comprehensive benefits within the A2-B1 range.

Company

hirify.global integrates insurance, prevention, and care into a single healthcare experience, serving more than 1 million members and partnering with over 40,000 companies.

What you will do

• Develop expertise in healthcare systems and hirify.global’s products.
• Support members and business customers in getting the most value from their coverage.
• Share insights to improve products and services and support new company onboardings.
• Own strategic projects that scale Care operations in Canada and improve the member experience.
• Adapt Care processes from France, Spain, and Belgium to the Canadian context.
• Collaborate with Product, Operations, Sales, Insurance, and other teams on onboarding, proactive support, and cross-functional improvements.

Requirements

• 3+ years of relevant experience.
• Passion for member support and problem-solving, with excellent communication and organizational skills.
• Ability to simplify complex topics and work autonomously in a small team.
• Fluent written and spoken English and French.
• Comfort with technology and multi-channel support, including enthusiastic use of AI to structure information, speed up repetitive tasks, improve response quality, and identify process-efficiency opportunities.
• Empathy, initiative, adaptability, sound judgment, and a constructive, growth-oriented mindset.
• Ability to manage multiple priorities independently and contribute to continuous improvement in a dynamic, fast-growing environment.

Nice to have

• Knowledge of the Canadian healthcare system.
• Experience in Operations, Project Management, Product, or Account Management.
• Experience mentoring or leading others, or interest in developing these skills.

Culture & Benefits

• Six weeks of vacation and flexible working hours.
• Health insurance fully covered by hirify.global for the employee and family.
• Toronto office with lunch allowance, coffee, and snacks.
• MacBook Air, Bose noise-cancelling headphones, and fully reimbursed TTC monthly pass.
• 4% employer matching through the Group RRSP program, learning and development opportunities, and extended parental leave.