Payments Support, Associate

Location: Las Vegas, NV office, United States

Company

hirify.global provides commerce-enabling technology and payment solutions for businesses across multiple industries.

What you will do

• Provide customer support through phone, email, chat, and ticketing systems.
• Help customers with website navigation, statements, contracts, payments, and POS issues.
• Troubleshoot credit card, gift card, and POS processing problems.
• Collaborate with resellers, partners, and internal teams to resolve integration issues.
• Document support interactions and maintain accurate records across multiple channels.
• Support departmental goals and 24/7 operations with flexible work hours.

Requirements

• High school diploma or equivalent.
• Strong customer service, communication, and problem-solving skills.
• Ability to explain technical concepts clearly and simply.
• Experience troubleshooting PC hardware and software.
• Proficiency in Microsoft Office Suite or Google Workspace.
• Adaptability and the ability to manage multiple support tasks in a fast-paced environment.

Nice to have

• Associate’s degree or relevant technical support experience.
• Experience with credit card terminals or POS systems.
• Familiarity with payment processors and settlement procedures.
• Knowledge of Micros/Oracle POS systems.
• Fluency in written and spoken Spanish.

Culture & Benefits

• Collaborative, team-oriented work environment.
• Participation in team meetings and process improvement initiatives.
• Flexible work hours supporting 24/7 departmental operations.