Payment & Fraud Prevention Specialist (Fintech)

Location: Remote for LATAM residents, excluding Venezuela and Peru

Company

hirify.global provides technology platforms and services involving payment operations, payment processing, and fraud prevention.

What you will do

• Manage client onboarding, payment platform configuration, and saved payment data migration.
• Troubleshoot payment processing issues, transaction errors, and payment gateway integrations.
• Monitor transactions, investigate suspicious and fraudulent activity, and recommend fraud prevention strategies.
• Support chargeback management, fraud risk mitigation, and maintenance of blocklists and allowlists.
• Prepare reports on fraud trends, transaction performance, and fraud prevention tool effectiveness.
• Coordinate with payment gateways, processors, and fraud prevention vendors while meeting service-level agreements.

Requirements

• 2–4 years of experience in payment operations, fraud analysis, risk management, or client support.
• Hands-on experience with payment gateways and payment processing vendors.
• Familiarity with ThreatMetrix, Kount, Sift, or Cybersource Decision Manager.
• Strong analytical, troubleshooting, and problem-solving skills, with proficiency in Excel, Power BI, or similar tools.
• Advanced English communication skills at C1+ level.
• Experience in client-facing technical support, chargeback management, and dispute resolution.

Nice to have

• Familiarity with ticketing, events, or hospitality technology platforms.

Culture & Benefits

• Remote work arrangement for eligible LATAM residents.
• Occasional flexible hours, overtime, or weekend coverage may be required for urgent cases.
• Opportunity to support continuous process improvement in payment and fraud operations.