Customer Support Representative (Ee)

TL;DR

Customer Support Representative: Addressing customer inquiries and refining customer operations to improve support offerings and bolster customer retention and revenue. Focus on acting as a bridge between customers and the product/engineering teams, channeling critical feedback and ensuring customer-centric updates are developed.

Location: Estonia (Fully Remote)

Company

hirify.global is building the first end-to-end agentic work suite for everyday businesses, powered by AI agents.

What you will do

• Efficiently address customer inquiries within our Customer Support channels, ensuring adherence to service-level agreements.
• Leverage knowledge base to efficiently address common customer queries.
• Identify and escalate technical issues, prioritizing customer satisfaction.
• Actively contribute to refining customer operations to uplift our support offerings and bolster customer retention and revenue.
• Act as a pivotal bridge between customers and the product/engineering teams, channeling critical feedback and ensuring that customer-centric updates and patches are developed.

Requirements

• Solid written and spoken English.
• 2 years of customer support experience in various environments, from start-ups to multinational corporations, or a degree from a top-tier institution.
• Commitment to a 40-hour workweek, beginning at 8:00pm Eastern European Standard Time.
• Genuine enthusiasm for delivering unparalleled customer service.
• An independent spirit thriving in a remote, dynamic setting.
• Sharp analytical and critical thinking abilities and Adaptability, coupled with a receptivity to feedback.

Nice to have

• Familiarity with tools like Front, Intercom, Stripe, Notion, Zapier, G-Suite, JIRA, and Zendesk.

Culture & Benefits

• Attractive compensation with structured pay reviews every six months.
• Clear pathways for advancement, from Senior Agent to Managerial and Customer Operations Analyst roles.
• A culture that values internal growth and prohirify.global.
• A vibrant, collaborative, and innovative working atmosphere.
• Respect for your time with a swift and transparent interview process.