Junior/Medior Customer Care Specialist with Danish OR Swedish Language

TL;DR

Junior/Medior Customer Care Specialist (Danish/Swedish): Providing basic sales and technical support to customers using hirify.global products with an accent on managing incoming calls and emails and solving basic customer issues. Focus on building professional know-how and cooperating with higher-level support teams.

Location: Bratislava, Slovakia (Hybrid)

Salary: €1,300 gross/month (minimum for fresh graduate)

Company

hirify.global is a cybersecurity product company specializing in antivirus and internet security software.

What you will do

• Provide basic sales and technical support to customers and partners.
• Manage incoming calls and emails to expected quality and quantity standards.
• Solve basic customer issues.
• Delegate complex problems to responsible teams.
• Cooperate with higher-level customer support teams.

Requirements

• Fluent in Swedish OR Danish (C1-C2 level).
• Good spoken and written English (ideally B2).
• Be an active OS Windows user.
• Have focus on meeting goals.
• Speak in a professional tone of voice.
• Show ownership and sense of responsibility for your tasks.

Nice to have

• Fluent Slovak language.
• Previous experience with customer support or assistance.

Culture & Benefits

• Health and well-being benefits including BenefitPlus, healthcare check-ups, Multisport card, supplementary pension saving, and sick days.
• Family-oriented allowances such as marriage, childbirth, and parental contributions, plus family events.
• Office perks like refreshments (fruits, coffee, soft drinks), team breakfasts, and activity/quiet rooms.
• Loyalty program offering allowances, extra days off, cakes, and glass awards.
• Referral program and discounts from external providers.