Content Specialist (SaaS)

Location: Atlanta, Georgia, United States; hybrid with 3 days per week in the Atlanta office on Tuesday, Wednesday, and Thursday

Company

Cloud-based software provider supporting procurement, budgeting, payments, and grants management for public-sector and government organizations across North America.

What you will do

• Write clear, user-focused help center articles that explain complex SaaS workflows.
• Identify documentation needs connected to product releases and create or update articles before launches.
• Collaborate with subject matter experts to gather information, clarify processes, and close content gaps.
• Review and edit existing documentation for accuracy, consistency, accessibility, and alignment with current product functionality.
• Incorporate feedback from subject matter experts and senior team members to finalize assigned documentation projects.

Requirements

• 2–4 years of experience in technical writing, documentation, content writing, or a related field.
• Ability to turn complex information into concise, user-friendly documentation with minimal coaching.
• Strong questioning, information-gathering, organizational, and detail-management skills.
• Ability to learn complex software and understand how features, processes, and workflows connect.
• Ability to work from the Atlanta office three days per week.

Nice to have

• Experience documenting SaaS or enterprise software products.
• Experience creating or maintaining help center or knowledge base content.
• Familiarity with accessibility standards such as WCAG, AODA, Section 508, or ADA.
• Experience with a content management system or knowledge base platform.

Culture & Benefits

• 12-month contract position.
• Hybrid work model with standard office hours on in-office days.
• Additional paid days twice a year through Eunafier Days.
• Up to eight hours of philanthropy time annually.
• Development support through learning budgets, mentorship, AI exploration, and opportunities for career growth.

Hiring process

• The interview process is designed to be accessible, with accommodations available upon request.