Translation Services Lead

Location: Budapest, Hungary; hybrid schedule with approximately 60% of time in offices or sites and the remainder remotely

Company

A Central European business services and technology organization supporting retail operations across Hungary, the Czech Republic, and Slovakia.

What you will do

• Lead the daily operation of the Translation Services team and ensure delivery against SLAs, KPIs, and quality standards.
• Coordinate onboarding, training, and cross-training to build team capability and flexibility.
• Manage workload allocation, prioritization, and requestor escalations to maintain balanced performance and timely resolutions.
• Act as a subject matter expert and collaborate with stakeholders to resolve operational issues and support business continuity.
• Prepare reports and performance insights to support decision-making and operational improvements.
• Drive continuous improvement, process enhancements, compliance with procedures, and operational excellence.

Requirements

• Bachelor's degree or equivalent higher education qualification.
• 3–4 years of relevant professional experience, preferably in a Shared Service Center or international business environment.
• Advanced English at C1 level and native-level Hungarian.
• Experience with CAT tools and previous experience coordinating or leading teams.
• Knowledge of continuous improvement methodologies, risk management, and escalation handling.
• Strong communication, stakeholder management, analytical, problem-solving, customer-focus, and Microsoft Office skills.

Culture & Benefits

• Flexible working policy with a hybrid office-and-remote arrangement.
• Competitive compensation package including cafeteria benefits, a mobile phone, and a 15% shopping discount in Hungarian stores.
• Annual private healthcare package and performance-based annual bonus.
• At least 25 paid leave days per year.
• Career growth opportunities across a Central European business operating in three markets.
• Modern office with free parking, an informal team environment, and an inclusive recruitment process.