5 дней назад
Senior Customer Services Manager (Product Lifecycle Management)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Senior Customer Services Manager (Product Lifecycle Management): Leading customer-services strategy, knowledge assets, product capabilities, service performance, and operational improvement in a technical environment with an accent on service governance, lifecycle management, and business intelligence. Focus on optimising service processes, managing customer contracts and SLAs, and delivering strategic programmes through cross-functional leadership.
Location: Irene, South Africa
Company
South Africa develops and delivers technology and customer-service capabilities for technical and engineering environments.
What you will do
- Develop and optimise Customer Services strategies, product capabilities, performance frameworks, and governance practices.
- Establish structured knowledge-management methodologies, controlled repositories, and integrated technical information assets.
- Analyse service performance, operational trends, and KPIs to implement targeted process improvements.
- Manage customer requirements, contractual performance, and Service Level Agreements throughout the service lifecycle.
- Lead multidisciplinary teams, strategic programmes, service-improvement projects, and organisational-change initiatives.
Requirements
- Minimum NQF Level 7 qualification in Commerce, a technical field, or a related discipline.
- At least 8 years of management experience in customer services, stakeholder management, and operational leadership.
- At least 5 years of knowledge and product-management experience in a technical or engineering environment.
- Experience with Product Lifecycle Management, programme management, service management, customer services, and SLA management.
- Experience leading cross-functional service-improvement initiatives and implementing strategic programmes, business processes, and organisational change.
- Knowledge of CRM, ERP, ticketing and enterprise service-management systems, business intelligence, data analytics, Lean Six Sigma, and operational risk management.
Culture & Benefits
- Flexible working models supporting work-life balance.
- Attractive salary and special payments.
- Structured onboarding, targeted training, and tailored talent development.
- Innovative working atmosphere with modern premises and expert networks.
- Health management, ergonomic workstations, and occupational health and safety programmes.
- Commitment to diversity, equity, inclusion, and equal employment opportunities.
Hiring process
- Submit a CV through the Careers page by 26 October 2026.
- If no contact is received within 14 days of the closing date, the application should be considered unsuccessful.
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