Operations Analyst

Location: São Paulo, Brazil; hybrid

Company

hirify.global coordinates treatment fulfillment through partner pharmacies, carriers, suppliers, and internal healthcare operations teams.

What you will do

• Manage relationships with partner pharmacies and monitor production, invoicing, shipping, and pending orders.
• Track operational KPIs including shipping SLAs, cancellations, pending orders, and non-conformities.
• Build and follow up on corrective action plans, audits, technical visits, documentation, and pharmacy onboarding.
• Analyze operational data to identify patterns, deviations, root causes, and opportunities to reduce delays and rework.
• Build reports and controls, translate analysis into prioritized recommendations, and implement process improvements.
• Coordinate with CX, Product, Technology, Logistics, Medical, carriers, suppliers, and other partners to resolve operational cases.

Requirements

• Advanced Excel, including pivot tables, PROCV/PROCX, SOMASES, and large datasets.
• Experience with Zendesk or a similar ticketing tool.
• Advanced English for reading, writing, and conversation.
• Clear and assertive written and verbal communication, including the ability to hold partners accountable for deadlines.
• Autonomy, organization, ownership, and prioritization in a fast-paced startup environment.

Culture & Benefits

• Hybrid work based in São Paulo, Brazil.
• Cross-functional collaboration across customer experience, product, technology, logistics, and medical teams.
• Frequent communication with pharmacy, carrier, supplier, and other operational partners.