Product Success Manager (AI)

Location: On-site in San Francisco, USA; Wednesdays work from home.

Salary: $250,000–$320,000 per year plus equity.

Company

hirify.global is building an AI-powered CRM that creates a living model of how businesses operate by learning from emails, meetings, and customer conversations.

What you will do

• Guide customers from initial goals through activation and successful adoption of hirify.global.
• Understand customer workflows, business problems, and gaps in existing GTM tools.
• Configure product workflows and develop effective solutions within customer constraints.
• Identify recurring customer needs and provide evidence-based recommendations to the product team.
• Work with design and engineering to define, test, and evaluate solutions for product gaps.
• Turn successful approaches into reusable workflows, examples, and playbooks.

Requirements

• Strong business judgment and the ability to connect product decisions to business outcomes.
• Excellent customer-facing skills, including discovery, expectation-setting, and consultative problem-solving.
• Knowledge of the GTM tool landscape and how sales, marketing, and customer success teams operate.
• Strong product instincts and the ability to identify broader opportunities from customer experiences.
• Hands-on ownership across customer discovery, product configuration, and collaboration with engineering.
• Background in product management, solutions consulting, customer success, or GTM operations.

Culture & Benefits

• Full-time, on-site work with remote work available on Wednesdays.
• Meaningful early equity.
• Medical, dental, and vision insurance.
• Three weeks of paid time off, paid company holidays, and a winter holiday break.
• Three months of paid family leave and a 401(k) plan.
• Team dinners, events, offsites, retreats, commuter support, and a lunch stipend.