Commercial Business Analyst Senior Specialist

Location: Zagreb, Croatia; hybrid work model with in-person collaboration, remote work, and flexible working hours

Company

hirify.global provides a full-stack cloud communication platform used by businesses worldwide, with a global office network and an AI-first approach to work.

What you will do

• Develop pricing strategies, analyze deals and business models, run risk and scenario analyses, build ROI models, and monitor P&L across products, markets, and regions.
• Analyze regional developments, geopolitical factors, competitor movements, and client and supplier performance to identify risks and opportunities.
• Track revenue, churn, service quality, and other commercial performance metrics.
• Maintain accurate BI data and reporting, build dashboards and analytical models, and contribute to forecasting and automation.
• Support strategic cross-functional projects with market, competitor, and business performance insights.
• Improve internal processes and tools while communicating recommendations clearly to internal and external stakeholders.

Requirements

• Bachelor’s or Master’s degree in Economics, Finance, Information Technology, Data Science, or a related field.
• Experience in business analytics and the ability to work independently on complex problems.
• Advanced Excel skills and hands-on experience with at least one BI or data visualization tool, such as Power BI or QlikSense.
• Strong understanding of revenue, gross profit, margin, churn, and operating expenses.
• Familiarity with pricing and deal structures, including basic risk and scenario analysis.
• Fluent spoken and written English required.

Nice to have

• Experience in telecom, SaaS, or CPaaS.
• Familiarity with CRM tools such as Salesforce.
• Understanding of B2B solution pricing.
• Experience implementing process improvements or automation in data-heavy environments.
• Persistent and solution-oriented approach to problem-solving.

Culture & Benefits

• Flexible hybrid work arrangements, remote work options, and flexible working hours.
• Performance-driven bonuses, regular compensation reviews, and financial rewards aligned with experience and market standards.
• Employee Stock Ownership Plan with access to stock options.
• Time off, special leave days, and well-being support.
• Career mobility, mentorship, onboarding, upskilling, and training programs.
• Short- and long-term international mobility opportunities through global hubs.

Hiring process

• Applications are processed through hirify.global’s official Workday platform.