GCM Client Administrator IV

Location: Remote, United States; role location listed as Clanton, Alabama

Salary: $62,200–$103,600 annually (USD)

Company

M&T Bank provides banking and financial services, including global capital markets trust administration for private and institutional clients.

What you will do

• Lead administration and servicing for complex institutional, corporate trust, and entity accounts.
• Serve as the primary client contact, address requests, resolve issues, and recommend service improvements.
• Process account transactions, including document collection, cash disbursements, trades, balances, new accounts, discretionary distributions, and trust terminations.
• Support senior account representatives with client strategies, recommendations, meeting preparation, and revenue-generating activities.
• Manage internal and external service partners while maintaining appropriate controls and escalating risk-related issues.
• Provide guidance, coaching, and mentoring to less experienced personnel.

Requirements

• Bachelor’s degree and at least 2 years of relevant work experience with direct client contact, or a combined 6 years of higher education and/or work experience including at least 2 years of relevant client-facing experience.
• Strong customer service focus and excellent verbal and written communication skills.
• Ability to manage complex situations, build trusted client relationships, and work effectively with internal and external partners.
• Ability to understand and follow corporate policies, risk standards, regulatory requirements, and internal controls.
• Advanced analytical ability and strong interpersonal skills.

Nice to have

• Degree in Finance, Business, Economics, or Accounting.
• CCTS certification for a corporate trust focus.
• Experience with pertinent software applications and the ability to learn new applications quickly.
• Experience working in a team environment and supporting administrative areas.

Culture & Benefits

• Remote-eligible work arrangement within the United States.
• Opportunity to contribute to a workplace that supports belonging and reflects the M&T Bank brand.
• Responsibilities include maintaining professionalism, integrity, risk awareness, and regulatory standards.