Senior Mainframe Support Engineer (CICS)

Location: Bratislava, Slovakia; in-person collaboration is prioritized, with flexibility for physical or hybrid work arrangements.

Salary: €3,033–€3,683 gross per month

Company

hirify.global Slovakia is a large IT services organization with more than 1,200 employees in Slovakia and a global workforce serving enterprise technology needs.

What you will do

• Deliver operational mainframe support services for outsourcing accounts and help minimize unplanned production downtime.
• Collaborate with technology leads, account support teams, customers, and other support groups.
• Manage incidents according to ITIL standards, perform deep troubleshooting, and participate in root cause analysis.
• Maintain technical documentation, configuration records, and compliance with internal standards.
• Plan and implement changes, participate in advisory boards, and manage problem lifecycles.
• Provide technical consultations, training, workshops, and implement projects related to the supported platform.

Requirements

• Primary requirement: CICS expertise.
• At least 5 years of hands-on mainframe experience.
• Preferably 10 or more years of experience in IT operations or infrastructure services support.
• Strong understanding of ITSM and ITIL processes.
• Degree or diploma in computer science, computer engineering, electrical engineering, or management information systems.
• Fluent English is required.

Culture & Benefits

• International environment with an emphasis on in-person collaboration, inclusion, and community.
• Employee Assistance Program, life insurance, sick days, and three additional vacation days.
• Learning platforms and professional development programs.
• Referral program, vendor discounts, Benefit Plus allowance, and an opportunity to obtain a Multisport card.
• Public transportation allowance for physical or hybrid work arrangements.