Operations Lead (Corporate Intelligence)

Location: Cape Town office, hybrid with a minimum of two days per week in the office

Company

hirify.global is a global intelligence and cyber security consultancy supporting demanding clients with information security and complex intelligence challenges.

What you will do

• Oversee the end-to-end case-opening process, including client portals, client requests, project management records, and follow-up on missing information.
• Coordinate operational work allocation across teams, including colleagues in other locations.
• Manage billing and invoicing activities, including invoice preparation, billing queries, payment tracking, and reconciliation with project milestones.
• Process and monitor third-party invoices in coordination with Finance and relevant stakeholders.
• Maintain accurate operational information, identify data issues, and escalate system glitches or outages.
• Provide day-to-day leadership to Operations team members by setting priorities, monitoring delivery, resolving issues, and arranging absence cover.

Requirements

• Professional experience in operations, project coordination, business support, or service delivery with responsibility for multiple concurrent workflows.
• Experience coordinating teams, prioritising tasks, monitoring capacity, and arranging additional support.
• Strong experience with detailed administrative processes, operational systems, financial administration, invoicing, billing reconciliation, or payment tracking.
• Experience working with cross-functional stakeholders, particularly Finance, Digital, IT, or client-facing teams.
• Strong working knowledge of Microsoft 365, including Excel, Outlook, Teams, and SharePoint.
• Excellent planning, organisation, communication, attention to detail, independent decision-making, and escalation skills.

Nice to have

• Experience in corporate intelligence, professional services, consulting, risk advisory, or another client-service environment.
• Experience with Salesforce or a comparable CRM or case-management platform.
• Experience coordinating international or geographically dispersed teams and external suppliers.
• Previous line-management, team-lead, or supervisory experience.
• Experience with operational reporting, performance monitoring, process improvement, or maternity-cover and fixed-term roles.

Culture & Benefits

• 12-month fixed-term contract providing maternity cover.
• Hybrid working and flexible working hours.
• 23 days of annual leave, increasing to 28 days, in addition to bank holidays.
• Medical aid, gap cover, life insurance, disability cover, and private pension contributions matched by the company.
• Employee Assistance Programme, Headspace access, flu vaccination, eye-care reimbursement, and a recognition programme.
• Fertility treatment leave and a focus on employee wellbeing, learning, and inclusion.

Hiring process

• Submit an up-to-date CV through the application link.