Freelance - Customer Support Specialist (Fintech)

Location: Hybrid in Paris, France

Salary: €200–€300 per day

Company

hirify.global is a French Banking as a Service company that enables software providers to embed accounts, cards, and payment features into their products.

What you will do

• Respond to partner and end-customer inquiries through the ticketing system.
• Own assigned cases from first contact through resolution, ensuring timely follow-up and SLA compliance.
• Handle internal escalations and route sensitive, high-risk, or complex cases appropriately.
• Follow security, data-protection, compliance, and standard operating procedures.
• Identify recurring issues, support root cause analysis, and recommend operational or product improvements.
• Maintain knowledge resources and contribute to process simplification and automation initiatives.

Requirements

• Strong written and verbal communication skills in English and French.
• At least 3 years of customer support experience.
• Experience investigating and resolving customer issues.
• Strong organization, attention to detail, and ability to prioritize multiple requests.
• Interest in scalable processes, automation, and eliminating recurring problems.
• Fintech, banking, or regulated-environment experience is beneficial.

Culture & Benefits

• Work within a Customer Support team of approximately 10 people in the Operations organization.
• Collaborate with CX colleagues, BPO teams, and internal stakeholders.
• Culture built around simplicity, long-term thinking, excellence, and integrity.
• Freelance contract with a hybrid working arrangement.

Hiring process

• 30-minute call with a Talent Acquisition Manager.
• 45-minute interview with the Hiring Manager.
• Case study with two Senior Team Members followed by a 45-minute final interview with the Head of Customer Support.