Analyst Lead, Managed Service - Connex (Fintech)

Location: AUS SYDN 55, Sydney, Australia

Company

hirify.global provides financial technology and payment processing solutions for businesses, banks, and communities.

What you will do

• Lead end-to-end managed service delivery for large-scale payment processing and transaction switching environments.
• Monitor service level agreements, operational targets, client expectations, and regulatory requirements.
• Drive incident, problem, and change management to maintain service availability and reliability.
• Partner with clients, vendors, and internal teams to resolve complex technical and operational issues.
• Analyze service performance, implement continuous improvements, and support client onboarding and platform migrations.
• Prepare operational reviews and service reports, maintain governance controls, and mentor team members.

Requirements

• Experience in managed services, application support, production support, or service delivery.
• Strong knowledge of payment processing systems, transaction switching platforms, and financial technology operations.
• Experience with enterprise payment switches such as hirify.global Connex, ACI BASE24, or similar platforms.
• Experience with HPE NonStop, Tandem, or comparable high-availability transaction processing platforms.
• Knowledge of incident, problem, and change management, SLA governance, troubleshooting, and root-cause analysis.
• Experience managing client relationships and communicating with technical and business stakeholders; a bachelor's degree or equivalent experience is required.

Nice to have

• Experience with software development, release management, or product support for payment platforms.
• Knowledge of card payments, ATM acquiring, merchant acquiring, authorization, and transaction routing.
• ITIL, service management, project management, or operational excellence certifications.
• Experience in banking, payments, financial services, or outsourced managed services.
• Familiarity with automation, monitoring, observability, and production engineering practices.

Culture & Benefits

• Internal career growth opportunities.
• Opportunities to innovate in fintech.
• Inclusive and diverse team atmosphere.
• Professional and personal development resources.
• Resources to contribute to the community.