Networking Service Delivery Manager

Location: Sydney, New South Wales, Australia; hybrid with an average requirement of 2 days per week in an HPE office

Company

hirify.global is a global edge-to-cloud technology company providing solutions that connect, protect, analyze, and manage data and applications.

What you will do

• Manage delivery of multiple networking services for a key service-provider customer, aligning priorities with customer and business needs.
• Build trusted relationships with customers, partners, sales teams, and cross-functional HPE organizations.
• Coordinate post-sales support, escalations, resource planning, account plans, schedules, and service-contract audits.
• Lead customer updates, roadmap discussions, quarterly operations reviews, training opportunities, and proactive release communications.
• Prepare post-mortem and root-cause analyses for technical and process issues, driving efficient resolution of escalated situations.
• Identify non-standard solutions and new service opportunities while supporting other Service Managers when needed.

Requirements

• Bachelor’s degree or equivalent.
• 7+ years of industry experience supporting large, complex cloud and IP-based networks.
• At least 3 years of experience managing customer service support personnel in cross-functional, matrixed environments.
• Solid understanding of IP networking, routing and switching technologies, automation, ITIL processes, and risk management.
• Strong data analysis, communication, presentation, interpersonal, leadership, customer management, and relationship-building skills.
• Ability to manage multiple projects, work independently, and perform effectively under pressure.

Culture & Benefits

• Health and wellbeing benefits supporting physical, financial, and emotional wellbeing.
• Personal and professional development programs supporting career growth and specialization.
• Inclusive workplace focused on varied backgrounds, accessibility, and individual uniqueness.
• Flexible approach to managing work and personal needs within the hybrid work model.