Customer Reliability Engineer (AI Infrastructure)

Location: Remote

Company

hirify.global is building a market and infrastructure platform for buying, selling, operating, and financing compute capacity for AI workloads.

What you will do

• Own customer issues from reproduction and diagnosis through resolution, escalation, and follow-up.
• Debug Linux systems, including processes, networking, storage, kernel logs, resource contention, systemd, and journald.
• Investigate Kubernetes failures involving pods, nodes, scheduling, resource limits, and crash loops.
• Respond to customer-impacting incidents in a 24/7 on-call rotation and provide clear status updates.
• Coordinate with compute providers to identify responsibility, resolve issues, and track recurring failures.
• Build Python or Bash automation, cluster and node monitoring, GPU telemetry, dashboards, alerts, runbooks, and customer documentation.

Requirements

• Practical Linux troubleshooting experience from the command line.
• Working knowledge of Kubernetes, including pods, nodes, deployments, services, scheduling, and failure investigation.
• Ability to write automation scripts in Python or Bash.
• Strong technical writing and the ability to explain complex issues clearly to customers.
• Good judgment during incidents, including prioritization, escalation, and communication under pressure.
• Willingness to participate in a 24/7 on-call rotation.

Nice to have

• Production experience with NVIDIA GPUs, drivers, CUDA, DCGM, or the Kubernetes device plugin.
• Experience with InfiniBand, RoCE, NCCL, HPC, or Slurm.
• Previous customer-facing technical experience in support engineering, technical account management, solutions, or professional services.
• Knowledge of Prometheus, Grafana, Datadog, Terraform, Ansible, or Helm.
• Interest in AI infrastructure and large-scale training workloads.

Culture & Benefits

• High-growth environment focused on AI infrastructure.
• Competitive compensation with meaningful equity.
• Healthcare, dental, and vision coverage for employees and dependents.
• 401(k) and unlimited PTO.
• Inclusive and equal-opportunity workplace.