Analyst Complex Claims (Auto Claims)

Location: Mexico City; primarily office-based

Company

hirify.global is a global insurance organization providing commercial and personal property casualty insurance products and services across approximately 70 countries and jurisdictions.

What you will do

• Manage complex auto and tourist policy claims, including approximately 60 new claims per month and an outstanding caseload of up to 210 claims.
• Investigate claims by reviewing documentation, policy provisions, records, and information from claimants, employers, medical providers, repair centers, and other parties.
• Determine coverage, quantum, legal liability, reserves, and appropriate settlement actions within delegated authority limits.
• Identify fraud and subrogation opportunities and coordinate referrals, vendors, litigation, and internal and external stakeholders.
• Maintain accurate claim data, documentation, service levels, follow-ups, and timely claim closure.
• Support quality assurance, continuous improvement, governance, regulatory compliance, and best-practice procedures for complex auto claims.

Requirements

• Experience adjusting lower-complexity claims and developing technical claims expertise.
• Knowledge of policy language, auto appraisal, legal and regulatory requirements, litigation procedures, and claims handling standards.
• Experience with negotiation, mediation, arbitration, or alternative dispute resolution.
• Ability to prioritize and multitask in a fast-paced environment while managing difficult customer interactions.
• Clear written and verbal communication, computer proficiency, desk management, phone etiquette, and time-management skills.
• Fluent written and conversational English is required. Adjuster licensing or a related license may be required depending on local jurisdictional rules.

Culture & Benefits

• Primarily office-based work to support in-person collaboration with colleagues and clients.
• Comprehensive benefits covering health, wellbeing, financial security, and professional development.
• Continuous learning and development opportunities.
• Inclusive culture supported by cultural awareness activities and Employee Resource Groups.
• Volunteer Time Off and matching grant programs supporting community involvement.