Service Desk Support Analyst (Microsoft 365)

Location: Fully on-site across hirify.global offices in London, Chelmsford, Brentwood, and other UK sites. Working hours cover 08:00–18:00 with staggered shifts.

Company

hirify.global is a UK-based business advisory firm providing corporate finance, debt, forensic, financial, restructuring, and real estate advisory services through offices across the UK, Isle of Man, and Cyprus.

What you will do

• Act as the first point of contact for IT incidents and service requests by phone, email, and ticketing systems.
• Log, categorize, prioritize, diagnose, and resolve hardware, software, and network issues using ITSM tools.
• Support Microsoft 365, collaboration tools, and FRP-specific business applications.
• Escalate complex issues to second-line or specialist teams with complete documentation.
• Maintain incident records and knowledge base articles in line with compliance and security requirements.
• Contribute to ITIL-aligned service management and continuous improvement initiatives.

Requirements

• Strong customer service and professional communication skills.
• Solid knowledge of Windows OS, Microsoft 365, and common business applications.
• Experience troubleshooting hardware and software issues.
• Familiarity with ITSM tools such as ServiceNow or Remedy.
• Analytical problem-solving skills, attention to detail, and the ability to manage multiple priorities under pressure.
• Willingness to work fully on-site at hirify.global offices in the UK, with staggered coverage between 08:00 and 18:00.

Nice to have

• ITIL Foundation certification.
• Previous Service Desk or IT support experience in a professional services or financial environment.

Culture & Benefits

• Clear, confident, pragmatic, and approachable working culture.
• Commitment to inclusion, equity, diversity, and equal opportunity.
• Learning and development programmes supporting long-term career growth.
• Focus on sustainability, meaningful stakeholder relationships, and continuous improvement.