Quality Control & Support Specialist (AI-Assisted) (Customer Support/Quality Control/Compliance): Reviewing client communications and sales and support interactions in Sofia with an accent on compliance, risk identification, and response quality. Focus on analyzing sensitive cases, detecting inconsistent statements, and using AI-powered tools to improve communication.
πΌ Quality Control & Support Specialist (AI-Assisted)
π Location: Sofia, Bulgaria π§π¬
π° Salary: β¬1,300 β β¬1,500 Gross/month
I'm hiring a detail-oriented Specialist in Sofia to join our team in a role combining Customer Support, Quality Control, Compliance, and AI technology!
π― Key Responsibilities:
β’ Handle daily client communication via email/chat.
β’ Review Sales & Support interactions for quality and compliance.
β’ Identify risks, inconsistent statements, and sensitive cases.
β’ Use AI-powered tools to analyze communication and improve response quality.
π Requirements:
β’ Prior experience in Support, Quality Control, or Compliance.
β’ Excellent English communication skills.
β’ Strong analytical thinking and risk awareness.
β’ Comfortable working with modern AI tools.