6 дней назад
Reseller Support Specialist with German (Fintech)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Reseller Support Specialist with German (Fintech): Supporting German-speaking reseller partners and Partnership Managers in payment operations with an accent on partner communication, onboarding, documentation, commission coordination, and CRM data accuracy. Focus on resolving urgent partner cases, coordinating cross-functional escalations, and maintaining reliable performance and operational records.
Location: Sofia, Bulgaria or Varna, Bulgaria; office-based
Company
provides accessible payment solutions, including multicurrency accounts and e-commerce tools, for businesses.
What you will do
- Support German-speaking reseller partners through tickets, phone, and email.
- Assist Partnership Managers with operational requests, follow-ups, and performance tracking.
- Coordinate commission-related files with Partnership Managers and Finance.
- Support reseller onboarding by collecting required information and documentation.
- Maintain partner records, CRM activities, contact details, and distribution lists.
- Identify urgent cases and coordinate timely escalation and resolution with Sales Operations and other teams.
Requirements
- Fluent German and good written and spoken English required.
- Experience in customer support, partner support, sales support, sales operations, or a similar role is advantageous.
- Strong communication, organizational, prioritization, and attention-to-detail skills.
- Confidence working with data, reports, and documentation.
- Good knowledge of Microsoft Office, particularly Excel.
- A proactive, reliable, and solution-oriented approach.
Nice to have
- Experience with Salesforce or another CRM.
- Experience with reseller networks, fintech, payments, or financial services.
Culture & Benefits
- International team operating in a high-tech environment.
- Annual salary reviews, promotions, and performance bonuses.
- Access to Academy, LinkedIn Learning, and an annual training and development budget.
- 25 days of paid annual leave, increasing by one day per year up to 30 days.
- Full health insurance including dental and optical coverage, plus meal vouchers, a Multisport card, and public transport coverage in Sofia.
- Office refreshments, team-building activities, and social networks.
Hiring process
- Submit an application and CV in English.
- Applications are reviewed confidentially, and only shortlisted candidates are contacted.
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