Key Account Manager (Manufacturing)

Location: United States; approximately 50% travel throughout North America, including occasional travel to Canada.

Job grade and compensation will be determined based on qualifications and relevant experience.

Company

John Crane, a business of hirify.global, provides mission-critical flow control solutions for energy and process industries through mechanical seals, couplings, bearings, filtration systems, and predictive digital monitoring technologies.

What you will do

• Build and maintain relationships with key stakeholders and senior leaders in assigned customer accounts.
• Serve as the primary point of contact for account-related matters and execute global account strategies.
• Understand customer objectives, challenges, R&D priorities, and strategic requirements to align solutions.
• Identify upselling, cross-selling, and account expansion opportunities to drive revenue growth.
• Lead technical discussions and support customer decision-making in line with engineering standards and policies.
• Develop account plans to achieve order intake, sales, and margin targets with local and global teams.

Requirements

• Bachelor’s degree in Engineering, Marketing, Business Management, or a related field is preferred; a high school diploma or equivalent is required.
• Experience in sales or account management, including customer relationships, negotiations, contracts, and legal or commercial matters.
• Strong networking, relationship-building, communication, and stakeholder-influence skills.
• Recognized expertise in OEMs for rotating equipment and understanding of related end-user markets.
• Ability and willingness to travel approximately 50% throughout North America, with occasional travel to Canada.
• Experience working in a global, culturally diverse organization is preferred.

Culture & Benefits

• Work within a global organization spanning more than 50 countries.
• Employee resource groups support inclusion across Veterans, Pride, Black Employee, Women@Work, and Neurodiversity networks.
• Recognition is provided through the annual Smiths Excellence Awards and Smiths Day celebration.
• Competitive compensation and benefits are offered.
• Equal consideration is provided regardless of legally protected characteristics.