SW Support Hospitality L2 Aloha Technician (French and English)

Location: Belgrade, Serbia; rotating shifts from 8:00–16:00 and 15:00–23:00 CET

Company

hirify.global provides unified commerce, payment, and operational technology platforms and services for retailers and restaurants worldwide.

What you will do

• Provide technical phone and remote support for ALOHA hospitality software, point-of-sale devices, PCs, and related products.
• Understand customer problems, troubleshoot incidents, deliver solutions, and verify resolution when issues are not escalated.
• Review incident history to identify recurring faults and follow the documented Remote Incident Management Process.
• Dispatch service personnel and escalate incidents internally or externally according to defined escalation paths.
• Manage service requests through resolution, update work orders, and provide customers with status information.
• Support multiple user sites and improve support quality through coaching and feedback.

Requirements

• High school diploma or equivalent.
• 0–2 years of experience in technical support, help desk, IT support, or a related customer-facing technical role.
• Fluent French and English with strong verbal and written communication skills.
• Availability to work rotating CET shifts: 8:00–16:00 and 15:00–23:00.
• Work from the Belgrade, Serbia campus.

Culture & Benefits

• Full-time position in a high-call-volume Technical Assistance Center environment.
• Work with customers, internal teams, analysts, and service personnel across multiple user sites.
• Employment is subject to applicable screening criteria.
• Equal employment opportunity and an inclusive workplace are emphasized.