Client Solutions - Assistant Manager / Senior Officer (Group Insurance)

Location: Hybrid, HKGN 348 Kwun Tong Road, Hong Kong

Company

Cigna Healthcare, a division of hirify.global, helps customers navigate the health care system and make informed decisions about their health and vitality.

What you will do

• Build trusted relationships with clients and brokers across an assigned group insurance portfolio.
• Use utilization data to support benefit decisions, retention, and account growth.
• Manage client engagements and renewals end to end, including service delivery, stakeholder coordination, renewal negotiations, and recommendations.
• Identify growth opportunities and partner with Sales on new business, implementation, and transitions to Client Management.
• Support Cigna's value proposition, strategic initiatives, and ad hoc business projects.
• Support or lead jumbo and complex cases, including multinational relationships and cross-region coordination.

Requirements

• Bachelor's degree and at least 2 years of relevant experience in insurance, customer servicing, or strategic relationship management in a group business environment.
• Strong analytical mindset; analytical experience is advantageous.
• Strong interpersonal skills for working with multiple stakeholders and distribution channels.
• Ability to communicate complex concepts clearly and concisely.
• Good command of English and Chinese.
• Strong can-do attitude and ability to work effectively as part of a team.

Culture & Benefits

• Hybrid work arrangement in Hong Kong.
• Opportunity to collaborate with internal teams, brokers, clients, and multinational partners.
• Work focused on improving health care access, customer decision-making, and client experience.