Manager IT Support & Manufacturing

Location: Parsdorf, Bavaria, Germany; hands-on support is required across corporate offices and operational plant-floor environments.

Company

hirify.global is a fast-growing aerospace company developing sustainable launch solutions for small and medium-sized satellites and constellations in Low Earth Orbit.

What you will do

• Lead Level 2/3 troubleshooting for end-user hardware, operating systems, applications, peripherals, and office technology.
• Manage service desk ticket queues, SLA performance, workflows, prioritization, and user satisfaction.
• Oversee hardware provisioning, asset intake, workstation deployment, user onboarding, and device offboarding.
• Support Windows, macOS, Linux, mobile devices, Microsoft 365, videoconferencing systems, printers, and identity-access requests.
• Provide hands-on support for shop-floor workstations, industrial PCs, HMIs, barcode scanners, thermal printers, and terminal software.
• Coordinate hardware vendors, plant managers, and machine operators to resolve equipment issues and minimize operational downtime.

Requirements

• 3–5+ years of hands-on experience in IT support, helpdesk, desktop support, or technical customer service, with senior, team lead, or manager-level experience.
• Advanced proficiency with Windows 10/11, Debian/Ubuntu/RHEL desktop environments, iOS, and Android.
• Strong troubleshooting skills for desktop and laptop hardware, docking stations, industrial PCs, barcode scanners, thermal printers, and office AV equipment.
• Hands-on experience with ITSM or helpdesk systems, remote support tools, endpoint management such as Intune, Active Directory, and Entra ID.
• Ability to understand and execute existing PowerShell, Bash, or Python scripts for onboarding and endpoint administration.
• Experience supporting both office users and manufacturing, warehousing, or operational plant-floor personnel.

Culture & Benefits

• Virtual company share participation program.
• 30 days of vacation.
• Company pension plan with a 20% employer contribution after the probation period.
• Subsidised lunches, rental workwear with laundry service, and sponsored sports club membership.
• Individual learning budget after the probation period and childcare allowance for non-school-age children.
• Flexible mobility budget covering options such as a Deutschlandticket, JobRad bicycle leasing, JobAuto, or fuel allowance.