Manager, Account Management, SME & Growth, CN (Fintech)

Location: Shanghai or Shenzhen, China; this role is based in one of these locations.

Company

Airwallex provides an AI-native financial operating system and regulated infrastructure for global payments, serving businesses across international markets.

What you will do

• Lead, mentor, and scale a team of Account Managers or Customer Success Managers.
• Execute go-to-market strategies to increase product adoption, upsell and cross-sell revenue, and customer retention across the SME and Growth portfolio.
• Manage executive escalations and build relationships with key customer stakeholders.
• Partner with Product, Engineering, Marketing, and Revenue Operations to channel customer feedback into product improvements and streamline customer-facing processes.
• Set revenue, product penetration, and customer satisfaction targets; track KPIs, review pipelines, and coach performance.
• Identify churn risks, resolve complex customer issues, and implement mitigation strategies.

Requirements

• 6+ years of experience in Account Management, Customer Success, or Sales, including at least 3 years of team management or direct line leadership.
• Experience leading commercial or account management teams to revenue and retention targets in a fast-paced environment.
• Strong analytical, problem-solving, communication, negotiation, and stakeholder management skills.
• Understanding of fintech, cross-border payments, or digital commerce.
• Hands-on experience with account planning, portfolio management, and adoption playbooks.
• Bachelor’s degree or equivalent practical experience.

Nice to have

• Experience scaling teams in high-growth technology, cross-border trade, or fintech environments.
• Experience with CRM and reporting tools such as Salesforce, Looker, or SQL.
• Familiarity with API-based payment products or complex SaaS solutions.

Culture & Benefits

• Work within a global financial infrastructure company operating across North America, Europe, the Middle East, and Asia-Pacific.
• Collaborate in a fast-paced environment built around ownership, curiosity, good judgment, and first-principles decision-making.
• Support SME customers with cross-border payment solutions and revenue growth opportunities.
• Champion operating principles focused on performance, continuous learning, accountability, and customer impact.