Solution Architect D2C Operations (m/f/d) (Salesforce)

Location: Bayreuth or Munich, Germany

Company

hirify.global develops child safety, mobility, furniture, and lifestyle products for parents as part of Goodbaby International Holdings Ltd.

What you will do

• Own the RUN pillar of the D2C ecosystem and ensure stable, SLA-compliant operations.
• Manage L2/L3 incidents, service requests, feature requests, root cause analysis, and continuous improvements.
• Translate business and technical requirements into sustainable Salesforce solutions.
• Coordinate releases, upgrades, migrations, and system updates across the application landscape.
• Monitor SLAs and KPIs while identifying service gaps, efficiency gains, and cost optimization opportunities.
• Collaborate with Solution Architects, business stakeholders, external providers, and teams across eCommerce, CRM, IT, Digital, Engineering, and Product Management.

Requirements

• Bachelor’s or Master’s degree in IT, Computer Science, or a related field.
• Extensive experience in Salesforce Core architecture, development, or support.
• Hands-on experience with at least two of Service Cloud, Loyalty Cloud, and Data 360.
• Experience in service delivery, incident management, or operations; ITIL experience is preferred.
• Fluency in English and the ability to work in an international environment.
• Strong ownership, adaptability to change, communication, and interpersonal skills.

Nice to have

• Exposure to retail, eCommerce, and Salesforce Order Management.
• ITIL experience.

Culture & Benefits

• International environment with employees from more than 29 nations.
• Inclusive workplace focused on diversity and equal opportunities.
• Competitive salary and attractive annual leave.
• Discounts on hirify.global products.
• Opportunities for professional and personal development.