8 дней назад
Operations & Service Delivery Specialist (Payments)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Operations & Service Delivery Specialist (Payments): Operating and governing payment processing services and front-office applications with an accent on high availability, incident resolution, monitoring, releases, and service-level management. Focus on maintaining resilient financial processing, coordinating incident and change governance, preparing disaster recovery capabilities, and ensuring DORA, security, and compliance controls.
Location: Hybrid/remote in Bucharest, Romania
Company
is a global payments technology company powering payment services for businesses across five continents.
What you will do
- Monitor and maintain the availability, stability, and performance of payment processing instances and front-office applications.
- Investigate alerts, transaction-flow anomalies, and processing incidents, restoring services within target SLAs.
- Maintain monitoring, alerting, telemetry dashboards, and production acceptance procedures.
- Support application releases, patches, upgrades, configuration validation, and deployment verification.
- Own service delivery governance, SLA/OLA tracking, CMDB accuracy, incident escalation, post-mortems, and continual service improvement.
- Coordinate change governance, capacity planning, disaster recovery and business continuity testing, and DORA, security, and compliance controls.
Requirements
- Several years of experience in payment processing operations, IT service delivery, or production support for high-availability financial or transactional systems.
- Experience with log analysis, monitoring platforms, scripting, enterprise ticketing, and CMDB tools such as ServiceNow or Jira.
- Technical knowledge of HA/DR, SQL, Unix shell, Python, Apache, Tomcat, JBoss, OpenSSL, PostgreSQL, Oracle, MySQL, Linux/Unix, Windows, TLS, DNS, firewalls, and HTTP.
- Understanding of ITIL incident, problem, change, release, and service-level management, with awareness of DORA and PCI-DSS.
- Strong cross-functional coordination skills and the ability to communicate technical incidents to business stakeholders in an international environment.
- Very good English proficiency, autonomy, teamwork, and a proactive approach to learning and development.
Nice to have
- Experience with Google Cloud Platform.
Culture & Benefits
- Hybrid working policy with work-from-home and flexible working hours.
- Participation in on-call rotations and scheduled maintenance windows supporting 24/7 resilience.
- Private medical services and 21 vacation days per year.
- Christmas and Easter gift vouchers and referral bonuses.
- Full access to a learning platform and development opportunities.
Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →