13 дней назад
Lead Business Consultant, VRS, CX (AI)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
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TL;DR
Lead Business Consultant, VRS, CX (AI): Leading customer consulting engagements that build business cases, drive adoption, and realize measurable ROI from AI-powered quality management and analytics solutions with an accent on contact center transformation, stakeholder alignment, and value realization. Focus on designing change strategies across people, process, and technology, developing ROI models, and guiding large-scale multi-product programs toward measurable business outcomes.
Location: USA - Remote
Company
develops AI, cloud, and digital software for customer experience, financial crime prevention, and public safety, serving more than 25,000 businesses worldwide.
What you will do
- Lead strategic consulting engagements for AI-powered quality management, speech, text, and interaction analytics solutions.
- Create and own customer business cases, ROI models, benefits analyses, and measurable value-realization plans.
- Design change strategies across people, processes, and technology to improve adoption and business readiness.
- Manage senior stakeholder relationships, secure cross-functional buy-in, and maintain accountability for agreed action plans.
- Guide multi-product consulting programs and coordinate VRS activities with broader implementation plans.
- Develop executive presentations, advisory recommendations, and repeat-business opportunities through successful delivery.
Requirements
- 8+ years of consulting experience in CX strategy, contact center transformation, quality monitoring, or contact center analytics.
- Proven success leading engagements that deliver measurable business value through CX, quality management, or analytics technology.
- Strong understanding of CCaaS, analytics, quality management, and modern AI-powered CX capabilities.
- Experience with Interaction Analytics, Nexidia, or a comparable interaction, speech, or text analytics platform is required.
- Understanding of how AI is evolving quality monitoring and contact center analytics practices and technology is required.
- Strong analytical, communication, organization, presentation, technical, prioritization, and stakeholder-management skills.
Culture & Benefits
- Work in a fast-paced, collaborative, and creative environment.
- Join a global organization operating across more than 30 countries.
- Access ongoing learning, growth, and internal career opportunities across roles, disciplines, and locations.
- Contribute to an innovation-focused company working across AI, cloud, and digital technologies.
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