HR Shared Services Manager, Leave, Accommodations & ER

Location: Minneapolis, Minnesota; at least four days per week in the office and one day working from home. The role supports HR services across the United States.

Base salary: $87,400–$120,200 per year, plus potential variable compensation.

Company

hirify.global is a diversified financial services company providing financial planning, asset management, insurance, and related services across 19 countries.

What you will do

• Lead, coach, and develop a US-based HR Specialist team.
• Oversee leave administration, workplace accommodations, and standard employee relations processes.
• Manage the third-party leave administrator relationship, service performance, escalations, and case coordination.
• Manage high-volume case delivery through ServiceNow, including allocation, SLAs, documentation, quality, aging, and closure.
• Ensure accurate HR data processing in Workday and maintain case governance and compliance.
• Lead HR projects, process harmonization, automation, case deflection, and continuous improvement initiatives.

Requirements

• At least five years of experience in a related HR, leave, accommodations, employee relations, or shared-services role.
• Experience leading an HR, leave, accommodations, or employee relations team in a shared-services, HR service center, or centralized case-management environment.
• Strong practical knowledge of US leave of absence and workplace accommodation processes, including federal and multi-state requirements.
• Experience managing employee relations cases, high-volume case delivery, SLAs, escalations, documentation, and case quality.
• Working knowledge of Workday or a similar HRIS, plus strong stakeholder management, decision-making, and data-governance skills.
• Valid US work authorization that does not now or in the future require visa sponsorship is required.

Nice to have

• Experience with ServiceNow or a similar advanced case-management platform.
• Experience with FMLA, ADA, PWFA, USERRA, disability-related leave, and return-to-work processes.
• SHRM, HRCI, or another relevant HR qualification.
• Experience in financial services or another regulated environment.

Culture & Benefits

• Client-centric, relationship-based working environment centered on face-to-face collaboration.
• Vacation and sick time, 401(k), and health, dental, and life insurance benefits.
• Pay-for-performance compensation philosophy with potential bonus, commissions, or long-term incentives.
• Inclusive and accessible recruitment process with reasonable accommodation support.