Client Services Manager

Location: London, United Kingdom

Company

Talent acquisition partner delivering recruitment, search, consulting, and technology-enabled solutions for clients.

What you will do

• Lead and coach a team of recruiters, set performance goals, conduct reviews, and support professional growth.
• Manage client relationships and work with key stakeholders to achieve talent acquisition partnership goals.
• Support new client implementations and coordinate delivery with internal teams and client leaders.
• Develop recruiting metrics and analytics covering time to fill, cost per hire, candidate satisfaction, and recruiter productivity.
• Lead recruiting programs, events, campaigns, hiring strategies, passive candidate outreach, and recruitment marketing initiatives.
• Drive consistent processes, continuous improvement, resource utilization, metric reporting, and P&L management.

Requirements

• Prior experience in a results-oriented talent acquisition or human resources role.
• Experience coaching peers or managing a team.
• Knowledge of recruitment technologies, including applicant tracking systems and social media tools.
• Strong proficiency in Microsoft Office Suite.
• Bachelor’s degree in business, management, human resources, or a related field preferred.

Culture & Benefits

• Regular full-time employment with a 40-hour work week.
• Inclusive environment focused on collaboration, learning, and professional growth.
• Opportunity to work with client leaders and internal talent acquisition specialists.